Company DescriptionThe position is with a private, full service, high technology distributor providing manufacturing automation solutions to industry for over 30 years. Today they are a trusted leader for some of the most advanced solutions available, and they partner with world-class brands like Mitsubishi Electric to offer the best products around. Their salespeople are engineers who listen to the customer’s needs and come up with the best solution. After the sale is final, they stick around to make sure the solution works. They offer training courses at their Certified Training Center on VFDs, PLCs, VFDs, HMIs, Robots and safety to maximize the investment in our products.Job DescriptionAs a member of their team, you’ll support existing customers in Central & Southern Ohio.• Develop knowledge in the primary product areas, including Robotics, PLC, HMI, Servos/Motion Control, Safety Devices, Sensors and Networking and work with sales team• Work with customers over the phone to assist in product selection, troubleshooting or functionality of our products• Provide onsite services to assist customers in startup or troubleshooting• Develop knowledge in the primary product areas, including Robotics, PLC, HMI, Servos/Motion Control, Safety Devices, Sensors and Networking.• Consult with Sales Engineers on opportunities• Consistently use software to document support activities, and to coordinate with the support team.• Travel is required; mainly Central / Southern Ohio – occasional domestic travel may be required for training• Perform other essential duties as assignedRequirementsDesired Skills & Experience• Must possess a minimum of an Associate’s degree in Mechanical/Electrical or Technical Field (Bachelor’s degree preferred).• Prefer experience troubleshooting applications• Prefer PLC programming knowledge• Prefer experience in working in manufacturing environments• Must be self-motivated and eager to learn high tech concepts• Must be able work with people, handle and deal with high pressure situations successfully.• Must be able to travel to customer locations to troubleshoot installations or perform upgrades• Must work well in team environments• Strong interpersonal, and verbal and written communication skills• Necessary time management skills to handle a consistently high level of activity.